We are your
AMAZON CONNECT DEVELOPERS
Strategic Consultant Resource for CCaaS (Contact Center as a Service) Solutions built on Amazon Connect
As client-facing and Voice User Experience-focused Amazon Connect developers, we have extensive experience in creating integrated, omni-channel contact centers, and developing IVR products using Amazon Connect and other AWS services. From Lex and CloudFormation, to Lambda, SNS, S3, DynamoDB, Pinpoint, SES, Cognito, Polly, Chime, and Amazon Connect Voicemail. Our team can help reimagine antiquated on-premises call centers with a superior, cloud-based contact center, providing stakeholders with a more efficient, scalable communication solution.
Hire us as your
Amazon Connect Developers
C2C Projects
“As experts building Amazon Connect Contact Centers, our team has been focused on developing natural and intuitive user experience focused IVR and Chat communcation since the launch of Amazon Connect in 2017. Add us to your development team for Amazon Connect Projects and get next level VUX for your Contact Center.”
Jim Martin – Co-Founder
What We Do
Telephony as a Service
Amazon Connect manages a network of telephony providers from around the world, removing the need for you to manage multiple vendors, negotiate complex multi-year contracts, or commit to peak call volumes. The telephony service includes direct inward dial (DID) and toll-free phone numbers for 20+ countries worldwide. There are also 200+ available outbound calling destinations. The telephony-as-a service model offers proactive monitoring from telephony experts, which can scale up and down at a moment’s notice. With pay-as-you-go pricing, you only pay for what you use.
High-quality audio
The sound quality of a call impacts productivity. When your customers can’t hear you clearly, it can lead to wasted time and frustration. With Amazon Connect, calls are made over the internet from a computing device like a PC, using the Amazon Connect softphone. The Amazon Connect softphone delivers high-quality 16kHz audio and is resistant to packet loss to ensure a high-quality call experience.
IVR, chatbots, and contact center automation
Amazon Connect works on behalf of your supervisors and agents to save time and money while providing your customers with an enhanced contact center experience. Amazon Connect has self-service tools and intelligent automation, such as natural language chatbots, interactive voice response (IVR), and automated customer voice authentication. Amazon Connect provides a seamless omnichannel experience for agents and managers for voice, chat, and task management to ensure customers are routed with their conversation’s full context or work across applications when switching channels. Once Amazon Connect has identified the customer’s needs, skills-based routing matches them with the best available agent most likely to resolve their issue. Amazon Connect has the automation capabilities you need to improve efficiency and reduce agent time spent performing repetitive functions.
Web and mobile chat
With Amazon Lex natively integrated within Amazon Connect, no coding is required for adding chatbots that have natural language understanding (NLU). Additionally, the context of a conversation is automatically passed when a call is escalated to a human agent. Amazon Connect Chat supports asynchronous messaging, so your customers and agents have the ability to message without being available at the same time. Chats are encrypted and support existing Amazon Connect compliance certifications. Amazon Connect also offers native integration with Apple Business Chat, helping your agents to support customers through the same popular iOS Messaging application that they use every day. Management for Apple Business Chat is easier to manage because it uses Amazon Connect flows, configuration, and routing.
VUX Driven Development
Customer Facing Focus
At Emotive AI, we have a customer-facing focus on the Voice User Experience for our Amazon Connect projects. We understand that the voice user experience is a critical aspect of any communication strategy, and we take great care to ensure that our solutions provide a seamless, natural and intuitive experience for the customers.
Our team of Connect experts has a deep understanding of the human-computer interaction and we use this knowledge to design and develop Amazon Connect solutions that are easy to use and understand. We focus on creating a natural and conversational flow that makes it easy for customers to navigate through the system and get the information they need with a mnimum of friction.
We also pay close attention to the tone and language used in the voice prompts, to ensure that they are consistent, clear, and friendly. We believe that a positive voice user experience can greatly enhance customer engagement and satisfaction.
In addition to the voice user experience, we also focus on the visual aspect of the Amazon Connect solution for the stakeholders. We make sure that the solution is easy to navigate and understand, with clear and concise instructions that intuitively guide the customer through the call process but also helps stakeholders manage their customers call flow experience .
Featured Work
Usabiltiy flesh that out, we want to empower the team with the right tools and guidance to uplevel our craft and build better.
GhostPhone
SMB Solution built using Amazon Connect – answers calls, blocks robocall spam and texts replies to callers
2021 – Present
We Work With Everyone from SMBs, Developers to Enterprise Clients!
GIG WORKERS
Emotove AI has developed several Small to Medium Contact Center solutions. From a “GigPhone” to a muti unit restaurant contact center, we focus on entry level, scalable solutions to make the little guy sound big.
SMB's
GhostPhone was created as an affordable contact center solution for Small to Medium Businesses that aims to provide an easy-to-use, yet powerful platform for managing customer interactions. The idea behind GhostPhone was to develop a cost-effective solution that would allow small businesses to have access to the same advanced features and capabilities that large companies have, but at a fraction of the cost.
The GhostPhone team recognized that small businesses often have limited resources and budgets, and that many of the existing contact center solutions were too expensive and complex for them to use. They decided to create a solution that would be simple to set up and use, yet still provide powerful features such as an AI-powered auto-attendant, robocall blocking, and the ability to manage customer interactions through a centralized platform.
The GhostPhone AI Auto Attendant and Micro Contact Center was developed with small businesses in mind and is designed to be easy to use, affordable and flexible to fit the needs of different types of businesses. The development team put a lot of effort into creating a user-friendly interface that would make it easy for small business owners to manage their calls and customer interactions. GhostPhone is a perfect solution for small to medium business who are looking for an affordable, yet powerful contact center solution to improve their customer service, communication and efficiency.
Developers
Emotive AI is a versatile Amazon Connect development team that can work seamlessly with your current IT team. We understand that every business has unique requirements and goals, and we pride ourselves on our ability to adapt to different working styles and environments. Our team of experts can work closely with your current IT team to ensure a smooth integration of Amazon Connect into your current systems and processes.
When you choose Emotive AI as your Amazon Connect development team, we will first evaluate your current IT infrastructure and understand your business needs. Our team can then work with your IT team to create a customized Amazon Connect solution that integrates seamlessly with your existing systems, ensuring that your business operations are not disrupted.
Our developers are well-versed in the latest technologies and have experience in working with different platforms, so you can be sure that the solution we provide will be secure, reliable and scalable. We also have a great experience in working with different cloud-based platforms, so our developers can help you to take advantage of the benefits that the cloud can provide for your business.
With Emotive AI as your Amazon Connect development team, you can be confident that your communication strategy will be in good hands, and you will have a reliable, secure, and cost-effective solution that will help your business grow. We will work with your IT team to ensure that the solution we provide is tailored to your specific needs, and that it is easily maintained and supported in the future.
Enterprise
Emotive AI is the ideal Amazon Connect development team for enterprise clients looking to improve their communication strategy. Our team has extensive experience in creating and implementing Amazon Connect Contact Centers, since its release in 2017. We understand the unique needs of enterprise clients and can help you optimize your communication strategy to improve customer service, increase engagement, and reduce labor costs.
As an enterprise client, you have specific requirements that need to be met and we have the expertise to deliver a solution that exceeds your expectations. Our developers will work closely with you to understand your specific requirements and create a customized Amazon Connect solution that meets your business goals. Whether you need a simple auto-attendant or a complex contact center, Emotive AI has the expertise to deliver a solution that fits your enterprise needs.
We understand the importance of security and scalability for enterprise clients, that’s why we make sure that our solutions are built on a secure and encrypted platform that can handle high volume of calls and customer interactions. We also ensure that our solutions are flexible and can be easily integrated with other enterprise systems.
With Emotive AI as your Amazon Connect development team, you can rest assured that your communication strategy is in good hands, and you will have a reliable, secure and cost-effective solution that will help your business grow. Our team will provide you with the necessary support and maintenance to ensure that your solution is always up-to-date and running smoothly.
Let’s Build Something Together!
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